said it found that none of the country’s 10 biggest holiday companies, including Tui and Jet2, are offering full refunds within the legal time frame, and some are refusing to provide refunds altogether. Which? Jet2 says "safety" is a "priority" and as a result has put in place a number of new changes to flights and holidays. DriveTime Drag: Glasgow's first ever drive-in drag show announces extra date. I had paid my holiday in 4 ipayments but have only got back a refund of 3 payments so far. Jet2, Tui and easyJet said customers could claim a cash refund, even if the flight went ahead. The man's death is being treated as unexplained, but is not thought to be suspicious. If we believe that your booking is fraudulently funded, or that you or any person on your booking attempts (or has attempted) to deceive or defraud Jet2holidays or Jet2.com at any point (including unfairly claiming compensation or a refund), we reserve the right to cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from … Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled. UPDATED 25 JANUARY 2021 . British Airways said passengers had to rebook. Jet2 says it is “proactively contacting all affected customers in departure date order” and apologise for any potential delays. Holidaymakers should contact the customer service team to make any changes to their booking. All major airlines and travel companies are now refusing coronavirus refunds Save Thousands of holidays have been cancelled this year Credit: ... including Tui and Jet2 … The couple went online but found the only available flight to be €1,800 (£1,592). Their Jet2 flight home was cancelled. 63% of easyJet customers are waiting on refunds, 23% in the case of British Airways and 19% with Jet2. Scottish holidaymakers due to fly out to Portugal will not be offered refunds from Jet2 despite a change in restrictions. If you did not receive a voucher but had to pay for meal or refreshment costs, please contact our EC261 Team and they will refund any reasonable expenses supported by receipts. Meanwhile, Ryanair bluntly says it cannot process refunds until the pandemic has subsided, and the best that passengers can hope for, right now, is a voucher valid for 12 months. None reported waiting more than three months. Simon Calder. Our Privacy Notice explains more about how we use your data, and your rights. Don't miss any of Glasgow Live's biggest stories - sign up to our daily email newsletter. Prior to departure, customers are requested to use the online app to check-in and download their boarding pass. Jet2 cancelled many of its flights and package holiday plans following the announcement of a third national lockdown at the beginning of January. Trains are currently unable to call at the station amid the ongoing incident. Due to the nature of the coronavirus pandemic, holidaymakers who have had their plans changed are not entitled to additional compensation on top of their refund. The club have sent a detailed email to fans to update them on various goings on at Celtic Park. Dozens of travel firms are refusing refunds, saying that the rules have changed. DON'T MISSHolidays: France, Italy, Spain, Greece & Portugal FCDO travel advice [ADVICE]Package holidays: Jet2, easyJet & TUI - Latest cancellation updates [UPDATES]Rich Holiday Poor Holiday slammed as 'poor' family stay in tree house [COMMENT]. ... Jet2 said it is issuing cash refunds for cancelled flights, but didn’t confirm whether it was doing so within the stipulated seven days. Scottish election 2021: Humza Yousaf accosted by anti-vaccination candidate at Glasgow count. Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2… Something went wrong, please try again later. "So much for a four nation approach. Jet2 lockdown refunds Jet2 has cancelled all holidays and flights up to and including 25 March (26 April for Iceland), with customers getting a full refund. Airlines Deliberately Make Passengers Struggle To Get Money Back Tonight we hear from John about his passion for food and cooking and hear about what we can expect at new city gastropub The Duke’s Umbrella. Well for starters, award-winning customer service plays a big part in the Jet2.com experience – just take a peep at our trophy cabinet and you’ll find it’s full of awards. For full details, see our major new MSE Covid travel refunds survey. One wrote: “What’s the options for Scottish customers booked for Portugal and can’t go due to quarantine? Is refusing a refund legal? Luckily, those who booked package holidays should receive a full refund. Greece has also been removed from the Scottish Government’s exemption list, but it is unclear if flights and holidays to any other Greek destinations will be impacted. Please be patient with us as we do this.”. Plans tabled to partially demolish old Glasgow school and convert it into homes. Jet2.com offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to meet that deadline. said it found that none of the country’s 10 biggest holiday companies, including Tui and Jet2, are offering full refunds within the legal time frame, and some are refusing to provide refunds altogether. As the restrictions aren't yet backed by the UK Government, so aren't applicable to travellers heading back to England. Has anyone else had this issue? In a statement on its website, Jet 2 explains: “Due to the ongoing uncertainty caused by the COVID-19 pandemic and government travel restrictions, we've decided to extend the suspension of all flights up to and including 25 March 2021. I spoke to Jet2 regarding getting my refund, paid a name change credit back to me, but then said my flight refund had been credited to the card i paid with, but its hasnt been credited to the card i paid the whole holiday with, then said they dont know what card its been paid to as they dont keep card info, so now ive got to chase them to find out where they have sent my refund. Which? Another said: “Jet2 doesn’t recognise the Scottish Government rule in regards to quarantine, meaning our holiday will still go ahead unless the UK Government changes advice on Portugal. Before this, Jet2 holidays had been cancelled until April 12, 2021. Currently, all flights are suspended up to and including March 25, 2021. Glasgow restaurant Five March ban no shows as they beg 'please don't be that guy', Staff at the Park Circus eatery were gutted after eight bookings failed to show up or cancel their reservation yesterday, Glasgow weather: Met Office forecast for May and when the dreich weather will end. “If you've been affected by these programme changes, we'll be automatically cancelling your booking with a full refund. However, banks and airlines have been refusing to provide cash refunds - and are breaking the law in doing so. Ongoing police incident forces closure of M8 motorway in Glasgow. The council has received a request to redevelop Craigholme school in Pollokshields, which was closed in 2019. Jet2 Holidays. When you subscribe we will use the information you provide to send you these newsletters. A spokesperson for Jet2 said: "We always follow the advice of the Foreign, Commonwealth & Development Office (FCDO) and their guidance states that Portugal is exempt from their advice against all n on-essential international travel. Under EU law, travel companies must refund customers … See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. If your trip has been cancelled, you will be issued with a refund - Jet2 says it will contact affected customers. https://www.glasgowlive.co.uk/news/jet2-refund-scotland-portugal-flights-18902778 The low-cost carrier told us it was proactively contacting customers in departure date order to discuss their options. Body of man found in 'unexplained death' in Glasgow city centre flat. A 25-year-old woman, named locally as Charmaine O'Donnell from Glasgow, died after getting into trouble in the water off the pier on Friday, April 23. Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled. For those who have to self-isolate the same rule applies. said it found that none of the country’s 10 biggest holiday companies, including Tui and Jet2, are offering full refunds within the legal time frame, and some are refusing to provide refunds altogether. In full: Every Jet2 flight forced to turn back and your travel rights explained 9 comments A number of Jet2 flights have been forced to turn around mid-air as fears of the coronavirus grow. Home of the Daily and Sunday Express. Crystal : Please can anyone help Jet2.com have changed our flight times and as they’re not suitable for us we’ve had to cancel and have been advised by jet2.com that a full refund will be given We’ve received confirmation email over a week ago but today I received a text from Jet2 saying they’ve been unable to refund the card i paid with and I will short receive a SMS from a number (they give the number) so they … TUI, easyJet and Jet2 updates on refunds and cancellations during second lockdown. Celtic provide manager update as they break lengthy silence in message to fans. That is not the case – yet. On the other side of the coin, Jet2 Holidays and Jet2 had the highest proportion of full refunds, with 89% of customers of both brands whose bookings were cancelled saying they'd had their money back. UPDATE - The incident is now clear and the M8 eastbound has reopened. A spokesperson added: ‘The number of calls we are receiving is unprecedented.’ Is refusing a refund legal? The airline says that flights will still be going ahead and refund won't be given for anyone unable to travel unless changes are imposed by the UK government. Here is everything customers need to know about the latest changes to Jet2's flight and holiday schedule: READ MORE: Spain: Benidorm slams shut borders due to new Covid spread. The long-range weather forecast for the remainder of May has been released, and it's not looking ideal for the city. Jet2 flights & holidays: Latest updates for cancelled travel and … Jet2 keep ignoring situation and customers lose their money, or are you going to respond?”. "As a result, we are continuing to operate our scheduled programme to and from Portugal, and our usual terms and conditions apply. We’ve also been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel flights. ... Jet2 said it is issuing cash refunds for cancelled flights, but didn’t confirm whether it was doing so within the stipulated seven days. Jet2 has cancelled holidays to all destinations affected by travel restrictions – including Austria, Cyprus, Madeira, Switzerland – and others. "Unfortunately, as you didn’t make your booking with us and you’ve booked your flight(s) through an online travel agent such as On the Beach, Lastminute.com or loveholidays, you’ll need to get in touch with them directly," Jet2 explained in a statement. Police keen to trace woman who helped at scene of Helensburgh Pier death. I still await a further payment. It said: ‘ Where customers yet to travel are affected by any programme changes, we have been repeatedly recognised for how we have been looking after them, and we will be automatically cancelling these bookings with a full refund.’ Affected customers are being prioritised by departure date. Staff at the Park Circus eatery were gutted after eight bookings failed to show up or cancel their reservation yesterday. Glasgow Lives in Lockdown - John, 36, Battlefield, head chef at The Duke’s Umbrella and development chef at Base Scotland. Travel firms have been criticised for refusing to refund holidaymakers who have had to cancel their plans due to local lockdown rules. The travel provider adds: “We’re working as quickly as we can through a high volume of affected bookings.”. Jet2 lockdown refunds Jet2 has cancelled all holidays and flights up to and including 25 March (26 April for Iceland), with customers getting a full refund. Jet2 is offering cash refunds but with delays because of an 'unprecedented' number of calls. Jet2 has said it will not refund Scottish travellers scheduled to fly to Portugal, following the introduction of new travel restrictions by the Scottish government. MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. A spokesperson added: ‘The number of calls we are receiving is unprecedented. The travel provider made its most recent update on January 19, 2021, informing customers of their rights with regards to refunds and rebooking travel. This must be worn as soon as passengers enter the airport, and must be worn throughout the journey. Holiday refunds: The best way to get your cash back for a cancelled holiday HOLIDAY refunds have become more important than ever as the coronavirus left … I received a voicemail saying they would provide a full refund of my holiday. Hays Travel also did well, with 73% reporting full refunds. Jet2 Jet2 is issuing cash refunds for flights it has cancelled, but declined to confirm it was doing so within the stipulated seven days. Murder probe launched after man, 47, dies following Paisley house fire. Boarding is separated into smaller groups to avoid queuing, and passengers will scan their own boarding passes. If your package holiday* or flight has been cancelled due to coronavirus, you’re entitled to a full cash refund. Customers whose travel plans are impacted by cancellations in the coming months will be automatically issued with a full refund. Customers can purchase a policy on-line via the link on the “Travel Extras” page on our website or by visiting www.jet2insurance.com. The new rule comes into place on Thursday, November 5 and will remain in place until December 2. Police have named the deceased as John Dalziel. Portugal was added to the quarantine list after the number of infections in the country continued to grow. Anyone arriving back to Scotland from Portugal will now have to self-isolate for 14 days. It isn’t causing confusion, just worry, upset and financial loss.”. Bereaved Glasgow mum needs £35k to help little girl with cerebral palsy walk, Jennifer has moved back to Glasgow to be near her mum following the sudden death of her fiancé and she needs help to fund physio for four-year-old Ella, Search launched for missing 14-year-old unfamiliar with Paisley and Glasgow, Joasiah doesn’t know the area well having moved here from London and police are concerned for his safety, Glasgow restaurant ban no shows as they beg 'please don't be that guy'. If you decide to cancel your whole booking or to cancel the ticket for an individual passenger in your party, Jet2 does not provide any refunds. Two options to be precise - you can consider changing the name on your booking to someone else who can travel in your place or you can change the dates of travel. Jet2 explained: "If you have to self-isolate due to a localised lockdown but you’ve got a holiday booked that’s due to travel within a month’s time, you can amend admin fee-free to a later date. 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